Legal

Refund Policy

Last updated: 5 October 2026

An artmoovik is a one-of-a-kind digital work, personalised for one person and delivered instantly as a private link. Because of this, refunds work differently from a regular shop. In short:

Gallery artmooviks ($35)

• Before you pay, you can watch the whole piece and see the exact gift page your person will receive.
• Before paying you confirm that you want the gift delivered right away and that, once the gift link is issued, you can no longer cancel the purchase. After the link is issued the purchase is final.
• If the link does not work, or the page does not match what you saw in the preview, write to us and we will fix it or refund you in full.
• If you paid but the piece was sold to someone else a moment earlier, or your payment arrived after the hold ended and the piece was no longer available, we return the full amount.

Made for you and portraits ($25)

• If we do not make your work, for any reason, we return the $25 payment in full. If the first sketch is not right, we redo it once.
• If we decline your request, or cannot start it, we return the payment in full.
• Once the work is made and delivered, the payment is not refundable, but we fix anything that differs from the approved sketch.

Wrong amount, wrong network

If you sent more than needed, we return the difference on request. If you sent less, you can top up or ask for the money back. Payments in another token or on another network may not be recoverable; we will try to help.

How refunds are paid

Payments are refunded in USDT (ERC-20) to the address the payment came from, minus the network fee. Usually within 7 days of your request.

How to ask

Write to hello@sendajoy.com with the amount and the transaction link (or the gift link). Nothing in this policy limits rights you have under the consumer law that applies to you.